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Your order will be delivered by Parcel Force.
Due to situations caused by force majeure, the specified standard delivery times can be extended by a few days without notice.
As soon as your order has been placed, you will receive a confirmation email. If the products you have ordered are in stock, they will be dispatched the same day if you order before 2pm. If you order after 2pm, your order will be dispatched the following business day. If the products you ordered are out of stock, you will see the scheduled shipment date for your order + delivery time at checkout.
As soon as your order is ready for dispatch, you will receive a dispatch confirmation with a track & trace link by e-mail. Via the link you can track your item using the Parcel Force track & trace page. Deliveries are usually made between 7am and 6pm Monday to Friday.
Bank holidays are non working / non-business days, so a next day delivery booked on the Friday before a Bank Holiday weekend, will be delivered on the Tuesday.
Parcel Force obtains electronic signatures, because of this, we cannot deliver to PO box addresses.
If you cannot find an attempted delivery card from your driver but think they have tried to deliver your parcel then enter your tracking number on our track & trace page or call our helpline on 03448 004466. If you do not have the tracking number, then please contact Petite Amélie directly to assist with this.
Please note: Parcel Force currently cannot give specific times for deliveries. Parcel Force will attempt to deliver a maximum of 3 times, after which you will need to collect your parcel from the depot.
If we did not deliver your parcel on the day that you requested, please contact the depot holding your parcel, they will then be able to advise you. The telephone number and opening hours of the depot can be found on the depot locator.
Please visit Parcel Force website if you need an item to be re-delivered: https://www.parcelforce.com/help-and-advice/receiving/redelivery-options
Your order will be delivered by DHL
As soon as your order is ready for dispatch, you will receive a dispatch confirmation with a track & trace link by e-mail. Via the link you can track your item using the track a parcel page. We deliver from Monday through Friday between 8:00 AM and 6:00 PM. The precise delivery times may differ and depend on the size of the parcel and the delivery address.
We cannot deliver to PO box addresses.
If you cannot find an attempted delivery card from your driver but think they have tried to deliver your parcel, you can track the parcel online or give DHL a call on 02476 937 770 If a card has been left, the card and notification will direct you to dhlparcel.co.uk where using the track a parcel function will give you the options available. If you do not have the tracking number, then please contact Petite Amélie directly to assist further with this.
On the morning of the delivery, a 1 hour delivery window will be provided by DHL. DHL will send you a notification. If you do not receive a notification, we may not have the correct information, you can then view the delivery window by going to our track a parcel page and entering your shipment number and delivery postcode.
Please check the track a parcel page for alternative options or contact Petite Amélie directly to assist.
At Petite Amelie, we want to make our customers and their little ones happy. If you are not satisfied with a product, the good news is that we can always help! For all your purchases with Petite Amelie, you can return items within 14 days for a refund.We are happy to accept returns if the product(s) are unused, and in their original packaging with no parts missing. Note: If you are not completely sure about your purchase ..don't immediately throw away the packaging and packaging materials, instead open the packages carefully and keep them until you are completely satisfied with the product. If you wish to return the product, it will have to be packed the same way in which it was delivered so that it does not incur any damage when it is returned to us. We will not accept any product returns if the item has been assembled.If you would like to return a product, please contact us first with the following information (this allows for a smoother and faster handling process): Your full name AddressYour order numberProduct(s) returnedA reason for return (optional)Please note: Customers are responsible for return shipping costs. All refunds will be processed within 14 days of receipt of the product and credited back using your original form of payment.
If your item is faulty or damaged, please contact us within two days of delivery of the package.
If you would like to return your item, please see below for the return charges:
£6,90 for toys, textiles and small furniture.£9,90 for large furniture.
→ Learn more about the return policy here.For more details on the right of withdrawal, we refer to Article 8 of the General Terms and Conditions, returns.